Christmas collapse ‘never again’

Southwest Airlines CEO Bob Jordan speaks during his interview with CNBC outside the New York Stock Exchange on December 9, 2021.

Brendan McDiarmid | Reuters

With the peak Christmas travel season just days away, Southwest Airlines’ CEO vowed the carrier would not repeat last year’s meltdown that stranded thousands of customers and cost the airline more than $1 billion.

“It will never happen again,” Bob Jordan said at an event Thursday at the Wings Club in New York.

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