Frontier Airlines CEO says passengers are abusing wheelchair service at the airport

A Frontier Airlines plane is seen at Cancun International Airport. On Wednesday, December 8, 2021, at Cancun International Airport, Cancun, Quintana Roo, Mexico.

Artur Vidak | norphoto | Getty Images

The Air Carrier Access Act of 1986 requires airlines to provide a wheelchair for passengers with disabilities at the airport. The problem: Many travelers are faking it, says Barry Biffle, CEO of Frontier Airlines.

“There is widespread abuse of special services. There are people who use wheelchair assistance and don’t need it at all,” Biffle said at a Wings Club luncheon on Thursday in New York.

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